Monday, May 20, 2013

How Warren Buffett And Joel Osteen Conquered Their Terrifying Fear Of Public Speaking



Billionaire investor Warren Buffett was “terrified” of public speaking. He was so nervous, in fact, that he would arrange and choose his college classes to avoid having to get up in front of people. He even enrolled in a public speaking course and dropped out before it even started. “I lost my nerve,” he said.  At the age of 21, Buffett started his career in the securities business in Omaha and decided that to reach his full potential, he had to overcome his fear of public speaking.
Buffett enrolled in a Dale Carnegie course with another thirty people who, like him, were “terrified of getting up and saying our names.” Buffett revealed his early insecurity in this interview for Levo League, a career website for young women. The host asked Buffett, “What habits did you cultivate in your 20s and 30s that you see as the foundation of success?” Buffett answered, “ You’ve got to be able to communicate in life and it’s enormously important. Schools, to some extent, under emphasize that. If you can’t communicate and talk to other people and get across your ideas, you’re giving up your potential.”
Buffett is not alone and neither are you if you’ve ever gotten the jitters about speaking in public. In my experience coaching executives on their communication and presentation skills, I can tell you that many, if not most, wealthy, famous, and successful business leaders currently struggle or have struggled with speaking in public. I’ve also discovered that there are three effective ways to deal with the fear of public speaking.

1. Manage your fear. Academic researchers in the field of communication tell me that it’s nearly impossible to rid ourselves completely of the fear. It’s natural and ingrained from thousands of years of evolution where human beings needed to be accepted in social groups in order to survive. Our primitive ancestors who didn’t care about the impression they made on others were cast out of the tribe or village. That’s not a good thing when a tiger is lurking around the corner. In other words, it’s perfectly acceptable, natural, and understandable to want to be liked. In fact leaders who are not nervous at all about speaking are often unsuccessful at delivering presentations precisely because they don’t care about how they come across. Successful public speakers learn to manage their fear and not to eliminate it.
2. Reframe your thoughts. The world famous minister, Joel Osteen, sells out places like Yankee Stadium and speaks live to 40,000 a week who visit Lakewood church every Sunday (the mega-church meets in Houston at the former Compaq Center). Osteen says the week before his first sermon in 1999 marked the worst days of his life. “I was scared to death,” he says. At the time he knew very little about speaking or preparing a message. In fact he was perfectly content to sit behind the video camera during his father’s sermons. When his father passed away, Osteen’s wife and family encouraged him to take the stage.
Osteen did not overcome his fear for a long time. The conversations he heard didn’t help. “I overheard two ladies say, ‘he’s not as good as his father.’ I was already insecure and—boom—another negative label.” Words, he says, are like seeds. If you dwell on them long enough they take root and you will become what those words say you’ll become—if you let them. Osteen says negative labels—the ones people place on us and the labels we place on ourselves— prevent us from reaching our potential.
I find that leaders who are nervous about speaking in public say the most awful things to themselves—words that they would never say to anyone else.  I’ve heard leaders say:

I’m terrible at giving presentations.
I got nervous once and it ruined me. I’m a horrible public speaker.
Nobody wants to listen to me. I’m boring.
If these are the type of phrases you repeat to yourself day after day, it’s no wonder you get nervous! You can’t control what other people say about you, like the two ladies that Osteen overheard, but you can control how you frame those comments and you can most certainly control the things you tell yourself. Osteen said those negative labels played in his mind again and again: You’re not good enough. You don’t have what it takes. Those women are right; you’ll never be as good as your father. Osteen’s confidence grew as he replaced those negative labels with words of encouragement, empowerment, and strength. “Wrong labels can keep you from your destiny,” he says.
3. Do what you fear. A lot.  Professional golfers get nervous standing over a 3-foot putt to win the tournament. They’ve managed to control their nerves, however, because they’ve practiced the shot thousands of times. They rely on muscle memory to help them manage their nerves (again, not to eliminate those nerves completely). It’s the same with public speaking. The more you speak, the more comfortable you’ll be. If you only give one presentation every six months, of course you’ll be nervous. It feels unnatural because you don’t do it that often.
Enrolling in a public-speaking course was a good first step to helping Buffett build his confidence as a public speaker. The key, he said, was signing up to teach a night course at the University of Nebraska—Omaha. Buffett taught investment principles to students twice his age. He did it to force himself to stand up and talk to people. Once Osteen decided to be the new pastor of Lakewood, he was forced to preach every week. Both Buffett and Osteen improved their public speaking skills over time because they did it over and over again.
You’re only as successful as your ideas. Landing a dream job, persuading investors, inspiring employees, and attracting customers all require the effective transmission of those ideas. Don’t let your nerves get in the way of achieving your full potential. More important, if you recognize that your nerves are a problem, take bold steps today to bring them under control so they enhance—and not harm—your career.

Thursday, May 16, 2013

10 Free Tools to Help Your Business Succeed in 2013

The right tools can make your life so much simpler and boost your productivity. As an entrepreneur, a strict budget generally comes with the territory. Save your pennies and give these awesome tools a try this year.

1. Google Apps

Google seems to have an app for everything now. Their Gmail email system is free and currently the best out there for small business owners. Have your own website? You can still use Gmail for your own “@domainname.com” address. Try out Google Docs, Drive, and Calendar.

2. Evernote

Evernote allows you to concentrate all of your notes into one area that you can access on your computer, tablet or phone. How often do you come across web pages that you wish you could save? Download their Firefox add-on and “clip” online pages on the go.

3. Enloop

Enloop is a program that you can use to create a kicking business plan that will make your company shine. Their AutoWriting program makes plan creation a breeze. Some other benefits include forecasts and business comparisons.

4. Pandora

Music has motivational and sometimes relaxing qualities. When things just aren’t going your way put on a calming instrumental or classical station. Feeling weak and defeated? Get those upbeat tunes playing. Pandora is one of the best online radios out there.

5. Facebook, Pinterest, Tumbler, Twitter, LinkedIn

Honestly, if you aren’t already part of these websites go make an account now. Social media is taking off and you will be left behind if you don’t hop on this year. Nearly every social media platform is free and easy to get started with.

6. Free Conference Call

Video conferences and webinars are spreading like wildfire. Whether you are hosting an educational webinar for customers or meeting with employees and partners, try out Free Conference Call.

7. Appointy

If you own a business in which clients or customers have to make appointments, Appointy well be an invaluable tool. You can schedule appointments from your computer, tablet or phone at anytime. Integrate Appointy into your website and let clients book their own appointments!

8. Mailchimp

Email marketing is important in nearly any campaign. If you need to put together a mail list, Mailchimp can simplify the entire process. Their free plan offers a ton of features and up to 2,000 subscribers. Premium plans are available if you need some more power.

9. FreshBooks

Try out the FreshBooks free plan and get your finances under control. You can now access your account on your mobile phone or tablet device. FreshBooks also allows you to receive payment on the go.

10. Dropbox

Dropbox allows you to easily transfer and share documents, pictures, and videos. This service works similarly to an online drive and is very secure. Dropbox now has mobile apps so you can view and share documents while you are away from your computer.

The road to success comes through hard work, determination, and personal sacrifice

Submitted by: Coach Duane Bemis M.Ed.

I
would like to break this winning formula down into "easy
to chew" bite-sized chunks. In doing so, we will look
at four smaller nuggets of truth. The first nugget is: "THE
ROAD TO SUCCESS," the second is: "HARD WORK,"
the third: "DETERMINATION," and the fourth nugget
worthy of... a closer look is: "PERSONAL SACRIFICE."
For our conclusion, I will ask, "Who will answer this
call?"

Let
us get started with the first nugget of truth, "THE ROAD
TO SUCCESS." The road to success starts within a heart
that wants to be the best at something--a heart, mind, and
soul that does not want to be ordinary, but extraordinary.
These words of hope come from the roots of our country's heritage
where ordinary people, who have a dream, work hard to achieve.
Let these words of truth breathe life into the core of your
bones. Winners never look for the easy way out. They simply
look at the impossible, and say to themselves to set their
heart upon this lofty dream and chase after it with their
whole heart. The road to success is narrow, and many will
miss it because the road to failure is broad and easy. Plant
your feet firmly upon the rock of your desire to become the
best. It is easy to fail; do not work hard, and do not have
a dream--that is all it takes. However, that is all right,
because somewhere out there is an ordinary person hoping that
is exactly what you are doing--nothing. Yes, the road to an
average, mediocre life is easy, but for those who have a dream,
the road to success is another story. Count the cost before
you start down this road; for in a month, or in a year will
you still be fighting to become the best? Oh, but the road
to success is filled with life, happiness, and sweet, sweet
victory! Are you ready to travel down this road to success
no matter what the price? Learn to enjoy the journey and be
committed to the long haul to achieve your heart's desire.

Let
us now turn to the second nugget of truth, "HARD WORK."
It will take hard work on the part of anyone who wants to
be the best. How much work will it take? That depends on your
final goal, or the greatness of your dream. If you want to
be the best, then you are going to have to do more than others
do. Kobe Bryant, in the off season, shoots 2000 times a day.
Are you willing to work that hard to be the best? Any ordinary
person can stay ordinary, but those who will work hard, doing
a daily routine, will become extraordinary people. Ordinary
people do not just wake up one day with large, strong arms
or legs; they use hard work to build their muscles. There
is no secret here and definitely no short cuts. No one is
born looking like Mr. Universe. Do you want to be bigger,
stronger, and faster? You must buy into this daily work ethic.
You must learn to carry this method of success into every
realm of your daily existence. If you will learn to reflect
a spirit of excellence in everything you do, the hard work
will become second nature to you. Make a name for yourself
by being the best at everything you set your mind to master.
Become a daily learner, a daily reader, and educate yourself
in the area that you want to be the best. "HARD WORK;"
there is no easy way to accomplish what no other has done.
"HARD WORK" built America. "HARD WORK"
is one element which will help you achieve your greatest dreams.
The problem with our human nature is that we want everything
right now. We have become a "microwave society."
We want success the same way; we want it right now and we
want it the easy way. Sorry, wrong answer. If you buy into
this type of method for success, then you are the one who
probably buys lottery tickets, hoping for your millions. The
odds of that happening are stacked against you; those people
make a lot of money from those tickets. There is nothing that
pays off better than good old fashioned HARD WORK!

A
farmer goes out and works hard to plant his crop. He waters
it, weeds it, and even fertilizes his field. His, "HARD
WORK" will pay off at harvest time. If the farmer did
not water, weed, and fertilize his crop, it would yield very
little. If the athlete will not plant a crop of "HARD
WORK" he, too, will yield nothing for his effort. All
of this takes time; the farmers, as well as the athletes,
earn great rewards from their continual effort. With "HARD
WORK," you can expect to get bigger, stronger, and faster.

Let
us chew for a while on the next nugget of success, "DETERMINATION."
Another word that fits this section is tenacity. Never give
up your dreams. Set your mind, soul, and heart upon doing
everything necessary to become your best. Notice I said, "Your
best;" learn how to become the best you are capable of.
"DETERMINATION" means that you look at yourself
and make no excuses. As you find your weak areas, attack them
to better yourself. One of my weak areas of life was reading.
I gave up all my excuses and started reading everything in
the area of my interest; now I love to read. One might have
very weak arms; get over it and get busy correcting the problem
area. Are you out of shape? Get over it and be determined
to change that problem. Do you have problems in Math? Get
over it, ask for help, and learn. Never let your emotions
have the best of you. Control your emotions and do whatever
it takes to be the best.

A
young man won a gold metal in the Olympics on the pistol rage
using his right hand. He went home after the competition a
winner, but he had a dream to win a second gold metal in four
years. While at work, his right hand was crushed by machinery
to the point surgeons had to amputate his shooting hand. Our
young man was "DETERMINED," and left himself no
excuses. Our athlete went to work, developed his left hand,
went back to the following Olympics, and won his second gold
metal. This, my reader is "DETERMINATION" to the
extreme. He did not have a right hand. What is your excuse?
Another high school student lost his leg, yet he plays on
the line for his team. What is your excuse? I had a friend
who had polio in his legs, making them both useless; however,
he was on our wrestling team at my school. He would crawl
after his opponents, then he would pin them. He became a wrestler
for a college team. Do you have DETERMINATION?

"PERSONAL
SACRIFICE" is next on our agenda on which to meditate.
What will it take to become the best? This section is really
all about making daily choices to stay on the narrow road
to success. Instead of another video game to exercise your
thumbs, buy equipment, which will help you become the best.
I am sure that Kobe Bryant bought a basketball instead of
video games. I am sure the man who lost his hand wanted to
give up and quit, but instead went out and bought a left-handed
gun. Instead of doing what you want to, do what is necessary
to become the best. I wanted to become a better athlete at
one point in my life, so I set a daily routine and stuck with
it, even when I did not feel like it. I asked my father to
build me a goal post in our back yard. I would go to the neighbors
and kick from their back yard, day in and day out. I won the
kicking position that year on the varsity squad. This is "PERSONAL
SACRIFICE." Make the right choices about your diet, your
sleeping habits, and your friends (yes, even your friends.)
Place around you people who will help you achieve your dreams.
Spending time with those who do drugs and want to get in trouble
will carry you far away from your dreams.

After
working with youth for over 22 years, I see those who have
no vision or plan for their lives perish. However, those who
will make the plans and make the personal sacrifices necessary
to succeed, go on in life to be successful. I started to speak
life into the world of an eighth grader on the road to destruction
using drugs. Since then, she has become a highly successful
artist, graduating from an art college with honors. There
was a freshman, though once devastated by her parents' separation,
has now become an elementary school teacher. My daughter,
Leia, set aside her love life until she reached her goal of
becoming a registered nurse. Keep your focus on the prize.
Set your dream, your goal in front of you, and then stay focused
on it. My daughter will graduate from college this May, and
at the age of 22 is willing to think about her love life and
place someone in her life with the same type of dreams.

"Who
will answer this call?" Those who dare to be the best
and are positive will answer the call. Those who answer the
call are not afraid of trying to become someone special, someone
important, and someone successful. It is better to have tried
and failed than to have never tried. Those will answer who
want their life to mean something and want to be remembered
for their achievements. "Who will answer this call?"
There is a call going out to all. Will you step up and answer
the call to be someone of excellence? Will you, can you, or
are you going to step on to the road which leads to success?
It does not matter where you step on to that road; it only
matters that you step on to it, and are determined to never
get off the road once you are there. "Who will answer
this call?" Few people answer this call. Will you be
the one that will overcome all obstacles in your way as you
travel long and hard down this narrow road? It does not matter
if others will answer this call; what matters are your own
deep convictions. Will you answer this call of life? One additional
benefit is others may follow if you show them the way through
your example.

I
have answered this call in my life to be the best I was created
to be. I have been on this road since 1981, and have led many
down the same road. Enjoy life by enjoying the process of
success. Enjoy those around you as you see them progress down
the same road. Rejoice with them as they rejoice with you
in the triumph of overcoming all the odds to become the best
you can be.

Coach Duane Lee Bemis M.Ed.

Tuesday, May 14, 2013

Fastest Ways To Lose Customers


Tips for managing and resolving conflict


Managing and resolving conflict requires the ability to quickly reduce stress and bring your emotions into balance. You can ensure that the process is as positive as possible by sticking to the following conflict resolution guidelines:
Listen for what is felt as well as said. When we listen we connect more deeply to our own needs and emotions, and to those of other people. Listening in this way also strengthens us, informs us, and makes it easier for others to hear us.
Make conflict resolution the priority rather than winning or "being right." Maintaining and strengthening the relationship, rather than “winning” the argument, should always be your first priority. Be respectful of the other person and his or her viewpoint.
Focus on the present. If you’re holding on to old hurts and resentments, your ability to see the reality of the current situation will be impaired. Rather than looking to the past and assigning blame, focus on what you can do in the here-and-now to solve the problem.
Pick your battles. Conflicts can be draining, so it’s important to consider whether the issue is really worthy of your time and energy. Maybe you don't want to surrender a parking space if you’ve been circling for 15 minutes. But if there are dozens of spots, arguing over a single space isn’t worth it.
Be willing to forgive. Resolving conflict is impossible if you’re unwilling or unable to forgive. Resolution lies in releasing the urge to punish, which can never compensate for our losses and only adds to our injury by further depleting and draining our lives.
Know when to let something go. If you can’t come to an agreement, agree to disagree. It takes two people to keep an argument going. If a conflict is going nowhere, you can choose to disengage and move on.